The True Human Cost of Poor Customer Service

Forgetting Customer Service – A Cardinal Sin In this post, I’m climbing on my soap-box! I am sick of some big companies using the current pandemic as an excuse to offer zero customer service or to rip off their clients.  “Morally reprehensible, unnecessary, and short-sighted” I’ve been appalled by both the service I have received, […]

What Business Model Do You Follow?

If you are part of a large organisation you probably won’t know the specifics however, in general terms, you probably follow a similar business model to the rest of your competitors. Does your business model still work? Big banks follow the same basic methodology as everyone else in their field as do investment houses, insurance […]