The True Human Cost of Poor Customer Service

What is happening to customer service in 2020?

Forgetting Customer Service – A Cardinal Sin In this post, I’m climbing on my soap-box! I am sick of some big companies using the current pandemic as an excuse to offer zero customer service or to rip off their clients.  “Morally reprehensible, unnecessary, and short-sighted” I’ve been appalled by both the service I have received, […]